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April 10, 2024

Consumer Protections for Event Tickets Passes Committee

DENVER, CO - The House Business Affairs & Labor Committee today passed legislation sponsored by Representatives William Lindstedt and Alex Valdez that would strengthen consumer protections for ticket sales for activities like concerts and sporting events. HB24-1378 passed by a vote of 8-1. 

“Bad actors are taking advantage of our lax laws to profit off Coloradans who are just trying to see their favorite musician or sports team,” said Rep. William Lindstedt, D-Broomfield. “Colorado’s ticket purchasing laws should aim to protect consumers from unfair business practices. Our legislation seeks to increase transparency and consumer protections around ticket purchasing so we can save Coloradans money and make the ticket-buying experience more predictable.”

“Undisclosed fees and unreputable resellers make the ticket-buying experience frustrating and costly,” said Rep. Alex Valdez, D-Denver. “This bill will allow Coloradans to have more trust in the system by prohibiting sellers from impersonating a venue or seller and banning an increase in prices after the buyer has already selected their ticket.”

HB24-1378 would require ticket sellers and resellers to guarantee refunds to ticket buyers and prohibit an operator from denying a ticket-buyer access to an event because they purchased the ticket through a reseller.

The bill would also make it a deceptive trade practice to:

  • Display trademarked, copyrighted, or substantially similar web designs, URLs, or other images and symbols with the intent to mislead a purchaser,

  • Sell a ticket to an event without disclosing the total cost of the ticket, or

  • Increase the price of a ticket after the ticket has been selected for purchase, except for adding delivery fees.

The U.S. Government Accountability Office found that additional fees on event tickets average 27 to 31 percent of the ticket’s price.

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